Privacy Policy

nicetranslation LLC (EIN 47-3821650), 7550 Wilshire Pl Dr, Houston, TX 77040 is the data controller for personal data collected through this website. Contact us at privacy@nicetranslation.com for data-related matters.

1. Data We Collect

When you use our website or contact us, we may collect: name, email address, phone number, country, company name, project details and documents you send us, IP address, browser type, and cookie data. We collect only what is necessary to provide the requested service.

2. How We Use Your Data

We use your personal data to: respond to quote requests and enquiries, deliver completed translation projects, process payments via Stripe, comply with legal obligations, and send service-related communications. We do not use personal data for automated profiling or sell it to third parties.

3. Stripe and Payment Processing

Payments are processed by Stripe, Inc. We do not store or access payment card data directly. Stripe acts as a data processor under its own privacy policy. When you proceed to Stripe Checkout, your payment data is handled entirely by Stripe's PCI-compliant systems.

4. Document Confidentiality

Documents you share with us for translation are treated as strictly confidential. They are shared only with the assigned translator and project manager under NDA. Documents are deleted from our systems 90 days after project completion unless a longer retention period is requested by you in writing.

5. Data Retention

Contact records and project correspondence are retained for 3 years from the date of last contact or project completion, whichever is later, for legitimate business and legal compliance purposes. You may request deletion at any time subject to our legal obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data; to restrict or object to processing; and to request a copy of your data in a portable format. To exercise these rights, contact privacy@nicetranslation.com.

7. Cookies

We use a single first-party session cookie for basic site functionality and a localStorage preference key to remember your cookie consent choice. No advertising or cross-site tracking cookies are used. See our Cookie Policy for full details.

8. International Transfers

Our servers are located in the United States. If you contact us from outside the US, you acknowledge that your data will be processed in the US. We apply reasonable data protection measures regardless of origin.